Shipping policy
What does delivery cost?
Domestic Delivery
Delivery costs will be based on the weight of the total order. Please see shipping prices at checkout.
How long does delivery take?
Domestic Delivery
To-Door Courier
Delivery can take between two to four business days for delivery to any major centres.
- Johannesburg
- Cape Town
- Stellenbosch
- Durban
- Pietermaritzburg
- Richards Bay
- Port Elizabeth
- Bloemfontein
- Nelspruit
- East London
- Pretoria
- George
- Kimberley
- Polokwane
Regional and remote areas may take longer for delivery.
What are order cut off times?
All orders placed before 11:00 will be processed on the same day as the order was placed. Any order placed after 11:00 cannot be guaranteed to be shipped off on the same day as the order being placed.
Should an order be placed after the cut-off time, it will be shipped off the following business day.
Can I change my delivery address?
Once an order has been shipped, we cannot change the delivery address as the delivery information has been handed over to the courier.
If your order has not yet been shipped we would be happy to change the address for delivery. If you would like to please get in touch with us
What if I missed the delivery?
To-Door Courier
If your delivery was not made through any fault of ours (e.g. you were not home, unable to accept delivery etc.), we will attempt a second delivery. We or our courier may try to make contact with you to try to arrange a delivery time that would best suit you.
If the second delivery is missed, your parcel will be taken to the local courier branch. If this is the case, you will need to get in touch with us, or the local courier branch to make arrangements to have the parcel delivered. You can get in touch with us to put you in touch with your local courier branch.
Pargo - Click and Collect
Your order will be held at your selected Pargo Pickup Point for eight days after you have received the SMS to let you know your order is ready to be picked up. After these eight days, if you have not yet picked up your order, the parcel will be sent back to us.
Who can sign for my order?
To-Door Courier
We offer a to-door delivery service. That means that the parcel is delivered to the address provided and not the person. What this means is that if the parcel is delivered to the address and you are not available to accept it, it may be delivered to anyone at the address i.e. receptionist, security etc. Please ensure that someone you trust is at the address provided to accept the parcel.
What address should I use?
We can make delivery to any address except P.O. Boxes.
Deliveries are made between 8am and 5pm. Please ensure that you use an address that you, or someone that you trust, can sign for your parcel.